Subject: Coach others in job skill.

This unit code SITXHRM001 describes the performance outcomes, skills and knowledge required to provide on-the-job coaching to colleagues. It requires the ability to explain and demonstrate specific skills, knowledge and procedures and monitor the progress of colleagues until they are able to operate independently of the coach.

The unit applies to experienced operational personnel and to supervisors and managers who informally train other people in new workplace skills and procedures.

It applies to all tourism, hospitality, and event sectors.

Elements and Performance Criteria.

Elements describe the essential outcomes. Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare for on-the-job coaching.

1.1 Identify need for coaching based on a range of factors.

1.2 Identify specific coaching needs through discussion with colleague and organise coaching sessions.

2. Coach colleagues on-the-job.

2.1 Explain overall purpose of coaching to colleague.

2.2 Explain and demonstrate specific skills.

2.3 Communicate required knowledge and check colleague understanding.

2.4 Advise organisational procedures for completing workplace tasks.

2.5 Provide colleague with opportunity to practise skill and ask questions.

2.6 Provide feedback in constructive and supportive manner.

3. Follow-up coaching.

3.1 Monitor progress of new workplace skills and provide supportive assistance.

3.2 Report progress to the appropriate person.

3.3 Identify performance problems or difficulties with coaching and rectify or refer to appropriate person for follow-up.

Assessment Requirements.

Performance Evidence.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

provide effective on-the job coaching to four different colleagues.
address identified performance problems or difficulties experienced by colleagues in each of the above coaching sessions and rectify or refer as appropriate.
evaluate colleagues’ performance and provide constructive feedback as part of above coaching sessions.
demonstrate the following during each of the above coaching activities:

clear communication and demonstration of the organisational tasks required of the colleague.
completion of training within commercial time constraints.
application of the key principles of training.

Knowledge Evidence.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

communication techniques suitable to a workplace training context
objectives and scope of the coaching
factors which impact need for coaching:

direction from colleagues
own observation and workplace experience
request for coaching from colleagues to be coached

key principles of training:

explanation
demonstration
review
listening to trainee explanation
observing and evaluating trainee demonstration
providing feedback

legislative work health and safety and hygiene requirements
possible causes of performance problems or difficulties:

breakdown in communication
inappropriate circumstances for coaching
insufficient opportunity to practice
language or cultural barriers
shyness or lack of confidence.

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Coach others in job skills