Subject: Manage diversity in the workplace

This unit code BSBDIV501 describes the skills and knowledge required to manage diversity in the workplace. It covers implementing the organisation’s diversity policy, fostering diversity within the work team, and promoting the benefits of a diverse workplace.

It applies to individuals who direct the work of others in teams of variable sizes. They may work with staff from different cultures, races, religions, generations, or other forms of difference in any industry context.

Elements and Performance Criteria.

Elements describe the essential outcomes. Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Implement diversity policy.

1.1 Locate and review diversity policy.

1.2 Determine its application to the specific work context.

1.3 Institute actions to ensure that the diversity policy is understood and implemented by relevant parties.

1.4 Provide feedback and suggestions for improvement to ensure currency and efficacy of diversity policy.

2. Foster respect for diversity in the work team

2.1 Address own prejudices and demonstrate respect for difference in personal interactions.

2.2 Aim for diversity in selecting and recruiting staff.

2.3 Identify and address training needs to address issues of difference in the team.

2.4 Manage tensions and encourage collaboration and respect between staff who struggle to work effectively with difference.

2.5 Assist staff to see that working effectively with difference is a strength that can improve the organisation’s products, services, and customer relations.

2.6 Manage allegations of harassment and address complaints according to established organisational procedures.

3. Promote the benefits of diversity.

3.1 Promote the organisation’s workforce diversity in internal and external forums to enhance the company’s image and reputation.

3.2 Capture ideas and information from the diversity in the workforce to enhance products and services and contribute to competitive advantage.

3.3 Support organisational efforts to value diversity.

Assessment Requirements.

Performance Evidence.

Evidence of the ability to:

demonstrate the application of diversity policy in a work context.
critically review a diversity policy.
implement strategies to ensure that diversity is understood and respected in the work team.
demonstrate compliance with procedures for handling complaints or harassment allegations.
promote the benefits of diversity to others.

Knowledge Evidence.

To complete the unit requirements safely and effectively, the individual must:

outline formal and informal complaints procedures.
identify and outline key features of relevant current legislation regarding:

age discrimination
disability discrimination
racial discrimination
sex discrimination
human rights
equal opportunity.

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Manage diversity in the workplace