Work effectively with others

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Last Updated on April 16, 2023 by Ozlinks Education

Subject: Work effectively with others

This unit code BSBWOR203 describes the skills and knowledge required to work cooperatively with others and deal effectively with issues, problems and conflict.

It applies to individuals who perform a range of routine tasks using a limited range of practical skills, and a fundamental knowledge of teamwork in a defined context under direct supervision or with limited individual responsibility.

Elements and Performance Criteria.

Elements describe the essential outcomes. Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Develop effective workplace relationships

1.1 Identify own responsibilities and duties in relation to workgroup members and undertake activities in a manner that promotes cooperation and good relationships.

1.2 Take time and resource constraints into account in fulfilling work requirements of self and others.  

1.3 Encourage, acknowledge and act on constructive feedback provided by others in the workgroup.

2. Contribute to workgroup activities

2.1 Provide support to team members to ensure workgroup goals are met.

2.2 Contribute constructively to workgroup goals and tasks according to organisational requirements.

2.3 Share information relevant to work with workgroup to ensure designated goals are met. 

2.4 Identify and plan strategies/opportunities for improvement of workgroup in liaison with workgroup.

3. Deal effectively with issues, problems, and conflict

3.1 Respect differences in personal values and beliefs and their importance in the development of relationships.

3.2 Identify any linguistic and cultural differences in communication styles and respond appropriately. 

3.3 Identify issues, problems and conflict encountered in the workplace.

3.4 Seek assistance from workgroup members when issues, problems and conflict arise and suggest possible ways of dealing with them as appropriate or refer them to the appropriate person.

Assessment Requirements.

Performance Evidence.

Evidence of the ability to:

  1. identify own responsibilities in relation to the team and the organisation’s requirements
  2. work effectively in a workgroup including:
  • supporting team members
  • using culturally appropriate communication skills
  • acting on constructive feedback
  • cooperating and contributing to team goals
  • identifying improvement opportunities
  1. identify problems and conflicts and address them appropriately.

Knowledge Evidence.

To complete the unit requirements safely and effectively, the individual must:

  • outline the organisational standards, policies and procedures that relate to own work role
  • outline team responsibilities and duties and their relationship to individual responsibilities and duties.
  • summarise conflict resolution techniques.
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