ANZSCO 263212: ICT Support Engineer
Skill Level: 1 | Assessing Authority: ACS
Job description
ICT Support Engineer develops support procedures and strategies for systems, networks, operating systems and applications development, solves problems and provides technical expertise and direction in support of system infrastructure and process improvements, and diagnoses and resolves complex system problems.
Alternative Titles:
- Support Analyst
- Support Architect
Tasks Include:
- scheduling and conducting quality audit inspections, and analysing and reviewing systems, data and documentation
- identifying variations and potential high risk areas in securing adherence to standards and procedures
- recommending corrective action plans and improvements in the resolution of non-compliance with standards detected through monitoring and auditing of processes and procedures
- communicating, educating and liaising with users and management to ensure awareness and adherence to standards, procedures and quality control issues and activities
- assisting in troubleshooting, diagnosing, testing and resolving system problems and issues
- developing, conducting and providing technical guidance and training in application software and operational procedures
- analysing, evaluating and diagnosing technical problems and issues such as installation, maintenance, repair, upgrade and configuration and troubleshooting of desktops, software, hardware, printers, Internet, email, databases, operating systems and security systems
- testing, identifying and diagnosing functionality errors and faults in systems, and programming code within established testing protocols, guidelines and quality standards to ensure systems perform to specification
- performing organisational systems architecture reviews and assessments, and recommending current and future hardware and software strategies and directions
- creating and reviewing technical documentation such as procedural, instructional and operational guides and manuals, technical reports and specifications and maintenance inventory systems
Documents Requirement
The following is a summary of the documentation list that you need in order to submit your application for the skill assessment. Please visit ACS for a comprehensive list of all of the document requirements.
Personal Documents
- Passport bio page
- Passport photo
- Proof of identity, including a national ID or driver’s license
- Current CV/Resume
Qualifications
- final qualification
- a full academic transcript or other documents that include the start and end date of your training and details of the program of study.
Employments Evidence Documents
- Statement of services letter
- Payslips
- Personal tax return
- Superannuation evidence
- Employment contract
Please note that if any of your required documents are not written in English, you will also need to submit the original document with an official translation into English from accredited translators.
Processing Time
Standard assessment applications typically take between eight to twelve weeks from the date you submit and pay for the application to Australian Computer Society (ACS). The time it takes to complete is determined by how quickly Australian Computer Society (ACS) receives all relevant documents and any additional information from you. Making sure you've provided all of the relevant papers in the proper format will assist reduce the amount of time it takes to process them.
What will I get after the assessment?
When your application for a skills assessment is complete, the Australian Computer Society (ACS), the assessing authority will provide a migration skills assessment outcome letter. You will need this letter to apply for your visa.
Application Fees
The table below summarises the fees that are charged by Australian Computer Society (ACS) in compliance with it for the purpose of skill assessments for migration.
|
Application type |
Fee $AUD |
|
Temporary Graduate - 485 Skills Assessment |
$500 |
|
Post Australian Study Skills Assessment |
$530 |
|
Skills (general application) |
$530 |
|
Recognition of Prior Learning (RPL) |
$575 |
|
Review Application |
$395 |
|
Appeal Application |
$395 |
Source from: acs.org.au
