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Last Updated on November 20, 2023 by Ozlinks Education

Qualification Overview

The Certificate IV in Community Services highlights the role of community service workers who plan and offer person-centered services to people or groups. Workers may give individual clients, groups, or communities with support, advocacy, or interventions across a variety of services.

Community workers at this level may be autonomous with limited responsibility within certain limitations, and they may be needed to oversee and lead other workers in projects or teams. Work may be performed in a variety of community service, casework, or case management settings.

Qualification Name

Certificate IV in Community Services

Qualification Code

CHC42015

Check Your Eligibility

Contact us to find out if you qualify for this qualification.

Why do I need the Certificate IV in Community Services?

Obtaining your Certificate IV in Community Services could increase your salary and work opportunities. You may achieve this by utilising your existing abilities, broadening your alternatives as a community worker, and opening the door to pay negotiations.

Community workers empower and support clients to achieve their goals. They help people get the services and support they need, whether it is housing, financial, mental health, disability, multicultural or family support services.

International students and migrants may need the Certificate IV in Community Services as part of their migration skill assessment under the occupation Community Worker in order to submit visa 491, visa 494, visa 190 and visa 482 applications. Please contact us if you require assistance with skills assessments.

For more information about visa options for the occupation Community Worker, please visit ANZSCO: 411711.

What does a community worker do?

Community Worker facilitates community development activities and collaborative solutions within a community to solve problems, needs, and problems related to recreation, health, housing, employment, and other welfare issues.

Their job involves:

  • Assessing clients’ needs and planning, developing, and implementing educational, training, and support programs.
  • Interviewing clients and assessing the nature and extent of difficulties.
  • Monitoring and reporting on the progress of clients.
  • Referring clients to agencies that can provide additional help.
  • Assessing community needs and resources for health, welfare, housing, employment, training, and other facilities and services.
  • Liaising with community groups, welfare agencies, government bodies, and private businesses about community issues and promoting awareness of community resources and services.
  • Supporting families and providing education and care for children and disabled persons in adult service units, group housing, and government institutions.
  • Assisting young people to solve social, emotional, and financial problems.
  • Preparing submissions for funding and resources, and reporting to government bodies and other agencies.

About Certificate IV in Community Services

To achieve this qualification, competency must be demonstrated in:

15 units of competency must be completed:

7 core units

8 elective units, consisting of:

  • at least 6 units from the electives listed below.
  • up to 2 units from the electives listed below, any endorsed Training Package or accredited course – these units must be relevant to the work outcome.

Core Units 

CHCADV001

Facilitate the interests and rights of clients

CHCCCS004

Assess co-existing needs

CHCCOM002

Use communication to build relationships

CHCDIV001

Work with diverse people

CHCLEG001

Work legally and ethically

CHCPRP001

Develop and maintain networks and collaborative partnerships

HLTWHS003

Maintain work health and safety

Elective Units 

Group A electives – RELATIONSHIP EDUCATION specialisation 

CHCDFV001

Recognise and respond appropriately to domestic and family violence

CHCEDU009

Provide parenting, health and well-being education

CHCEDU010

Prepare and evaluate relationship education programs

CHCEDU011

Work with parents or carers of very young children

CHCEDU012

Facilitate couple processes in group work

CHCFAM003

Support people to improve relationships

CHCGRP002

Plan and conduct group activities

CHCGRP003

Plan, facilitate and review psycho-educational groups

CHCGRP004

Deliver structured programs

TAEDEL401A

Plan, organise and deliver group-based learning

Other Elective units 

CHCADV002

Provide advocacy and representation services

CHCADV003

Represent clients in court

CHCAGE001

Facilitate the empowerment of older people

CHCAOD001

Work in an alcohol and other drugs context

CHCAOD003

Provide needle and syringe services

CHCAOD005

Provide alcohol and/or other drugs withdrawal services

CHCCCS001

Address the needs of people with chronic disease

CHCCCS003

Increase the safety of individuals at risk of suicide

CHCCCS006

Facilitate individual service planning and delivery

CHCCCS008

Develop strategies to address unmet needs

CHCCCS009

Facilitate responsible behaviour

CHCCCS010

Maintain high standard of service

CHCCCS014

Provide brief interventions

CHCCCS015

Provide individualised support

CHCCCS017

Provide loss and grief support

CHCCCS018

Provide suicide bereavement support

CHCCCS019

Recognise and respond to crisis situations

CHCCCS020

Respond effectively to behaviours of concern

CHCCCS021

Respond to suspected abuse

CHCCCS027

Visit client residence

CHCCCS028

Provide client-centered support to people in crisis

CHCCCS030

Determine and respond to carer needs

CHCCDE003

Work within a community development framework

CHCCDE004

Implement participation and engagement strategies

CHCCDE005

Develop and support relevant community resources

CHCCDE006

Work to empower Aboriginal and/or Torres Strait Islander communities

CHCCDE007

Develop and provide community projects

CHCCOM001

Provide first point of contact

CHCCSM005

Develop, facilitate and review all aspects of case management

CHCDEV001

Confirm client developmental status

CHCDFV004

Provide domestic and family violene support in Aboriginal and Torres Strait Islander communities

CHCDFV005

Provide domestic and family violence support in non-English speaking background communities

CHCDIS001

Contribute to ongoing skills development using a strengths-based approach

CHCDIS004

Communicate using augmentative and alternative communication strategies

CHCDIS007

Facilitate the empowerment of people with disability

CHCDIS008

Facilitate community participation and social inclusion

CHCDIS010

Provide person centred services to people with disability with complex needs

CHCDIV002

Promote Aboriginal and/or Torres Strait Islander cultural safety

CHCEDU003

Provide sexual and reproductive health information to clients

CHCEDU005

Work with clients to identify financial literacy education needs

CHCEDU006

Improve clients fundamental financial literacy skills

CHCEDU007

Provide group education on consumer credit and debt

CHCFAM001

Operate in a family law environment

CHCFAM004

Facilitate changeovers

CHCFAM005

Facilitate and monitor contact

CHCFAM006

Assist families to self-manage contact

CHCFAM009

Facilitate family intervention strategies

CHCFAM010

Provide intervention support to families

CHCGMB001

Assess the needs of clients with problem gambling issues

CHCINM002

Meet community information needs

CHCLEG002

Interpret legal information

CHCLLN001

Respond to client language, literacy and numeracy needs

CHCMED001

Prepare for mediation

CHCMED002

Facilitate mediation

CHCMED003

Consolidate and conclude mediation

CHCMGT005

Facilitate workplace debriefing and support processes

CHCMGT006

Coordinate client directed services

CHCMHS001

Work with people with mental health issues

CHCMHS003

Provide recovery oriented mental health services

CHCMHS011

Assess and promote social, emotional and physical wellbeing

CHCPAL001

Deliver care services using a palliative approach

CHCPAL002

Plan for and provide care services using a palliative approach

CHCPAS001

Plan for the provision of pastoral and spiritual care

CHCPAS002

Provide pastoral and spiritual care

CHCPOL001

Contribute to the review and development of policies

CHCPRP003

Reflect on and improve own professional practice

CHCPRP005

Engage with health professionals and the health system

CHCPRT001

Identify and respond to children and young people at risk

CHCPRT002

Support the rights and safety of children and young people

CHCPRT003

Work collaboratively to maintain an environment safe for children and young people

CHCSET001

Work with forced migrants

CHCSET002

Undertake bicultural work with forced migrants in Australia

CHCSOH001

Work with people experiencing or at risk of homelessness

CHCSOH002

Manage and maintain tenancy agreements and services

CHCSOH010

Work with clients within the social housing system

CHCVOL002

Lead volunteer teams

CHCVOL003

Recruit, induct and support volunteers

CHCVOL004

Manage volunteer workforce development

CHCYTH001

Engage respectfully with young people

CHCYTH002

Work effectively with young people in the youth work context

CHCYTH003

Support young people to create opportunities in their lives

HLTAID011

Provide first aid

HLTWHS006

Manage personal stressors in the work environment

BSBATSIL412

Participate effectively as a Board member

BSBGOV401

Implement Board member responsibilities

BSBHRM405

Support the recruitment, selection and induction of staff

BSBLDR403

Lead team effectiveness

BSBLED401

Develop teams and individuals

BSBMGT401

Show leadership in the workplace

BSBMGT403

Implement continuous improvement

CPPDSM3014A

Undertake property inspection

CPPDSM4028A

Identify and analyse risks and opportunities in the property industry

CPPDSM4074A

Select and appoint contractors in the property industry

PSPETHC301B

Uphold the values and principles of public service

PSPGOV414A

Provide workplace mentoring

PSPGOV415A

Provide workplace coaching

PSPGOV422A

Apply government processes

PSPLEGN301B

Comply with legislation in the public sector

TAEDEL402A

Plan, organise and facilitate learning in the workplace

TAEDEL404A

Mentor in the workplace

Why RPL?

The Australian qualification that comes from registered training organisations (RTOs), also known as the qualification that is nationally recognised, can assist you in meeting any of the requirements listed below. The RPL program is suitable for people who:

The Australian qualification obtained via registered training organisations (RTOs), also known as the nationally recognised qualification, can help you meet any of the requirements stated below. The RPL programme is appropriate for individuals who:

  • Don't have a degree or relevant certificate but do have work experience in their field.
  • You want to work in Australia, but you don't have an Australian degree.
  • You want to apply for a working visa but don't meet the visa requirements.
  • To work in the health industry, you need to get a formal qualification.
  • An Australian qualification helps you open more job opportunities with a higher salary.

All of these issues are typical of Australia's immigrant community. With the RPL program, you can convert work experience anywhere in your country and in Australia into an Australian qualification ranging from certifications II, III, and IV to the Diploma. You can absolutely overcome all of the concerns outlined above and earn a greater wage if you have Australian qualifications.

RPL Qualifications
recognition of prior learning
Convert your experience into Australia Qualification

The benefits of using RPL

Through the Recognition of Prior Learning (RPL) programme, participants can convert their work experience into an Australian qualification, increasing their chances of obtaining a credential commensurate with their level of knowledge and skill. The benefits of RPL include:

  • There is no need to learn what you already know.
  • It saves you time and tuition fees.
  • Open new career opportunities.
  • Help you achieve your career change goals in Australia.
  • Obtaining an Australian qualification takes less time.
  • You don't have to take classes or repeat the training you've already done.
  • It's a quick and easy process to get a recognized qualification in Australia.

The RPL process is done in 3 simple steps.

The RPL pathway consists of three stages and typically takes between six and eight weeks to complete from the time an applicant applies to an RPL assessment institute.

Register / Enrolment

Step 1: During the enrolment stage, you will have to demonstrate your skill level in relation to your chosen qualification by completing a self-assessment related to the required skills and knowledge to determine the relevance of the RPL pathway.

Assessment/ Evidence Review

Step 2: The RPL assessor will give you tests in the subjects of your applied qualification to find out what skills you have and match them to the skills needed to work in the industry and for the qualification you have chosen. You will need to provide proof of the necessary documents, photos, and videos to show that you know how each subject in your qualification.

Result

Step 3: If you meet all units of competency under the qualification, you will be issued with a Certificate and Statement of Results.

Register / Enrolment

Step 1: During the enrolment stage, you will have to demonstrate your skill level in relation to your chosen qualification by completing a self-assessment related to the required skills and knowledge to determine the relevance of the RPL pathway.

Assessment/ Evidence Review

Step 2: The RPL assessor will give you tests in the subjects of your applied qualification to find out what skills you have and match them to the skills needed to work in the industry and for the qualification you have chosen. You will need to provide proof of the necessary documents, photos, and videos to show that you know how each subject in your qualification.

Result

Step 3: If you meet all units of competency under the qualification, you will be issued with a Certificate and Statement of Results.

Frequently Asked Questions

Below is a list of questions that our customers often ask us. If you need more information, don't hesitate to contact Ozlinks Education now.
Why should you consider RPL?
The RPL is generally a faster way to an Australian qualification than completing a formal training course because it recognizes your previous work experience.
Yes. The RPL evaluation process is just as thorough as any other evaluation. But the evidence you need to show may be different from what is usually asked in a class assessment.
When the criteria for each of the subjects are met, a degree may be partially or fully accredited. For example, only completed subjects can be counted towards the qualification. Even if your credits aren't enough to qualify, you can still receive written certification of the courses you've completed.
This will depend on the complexity of your qualification, how many subjects you apply for and how long it takes you to gather proof of work experience, collate and submit proof. Usually, the RPL process is 6 to 8 weeks from the date of application to the RPL assessment institute and also depends on your industry and qualifications.